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Policies / FAQ

POLICIES

FAQS





RETURN POLICY:

All returns must include original packaging, tags and print material within 90 days of purchase. Customer is responsible for the return shipping cost on any item that needs exchange or refund. Purchases made via 180s.com should not be returned to any other retailer. Please leave all merchandise tags attached. Items bought on clearance can only be exchanged for an item of comparable price; customer must pay any difference in price. Please allow up to 30 days for your return to be processed. Full purchase price, less shipping, will be credited to the card used at time of purchase.

Please return item(s) to:
OHL/180s
Attn: Returns
2780 McDonough Road
Joliet, IL 60436

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EXCHANGE POLICY: If you receive a defective product, please return it in its original packaging for full refund or exchange. There will be no charge to ship the exchange product.

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RETROACTIVE SALE DISCOUNT: Five (5) days from day of purchase on product only. Discounts on shipping charges are not included.

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RETAIL PURCHASE:

Item must be returned to retailer of purchase for a refund. Purchases made at any store may not be exchanged or returned to 180s. If you purchase one of our products, after your payment has cleared you accept all responsibility for the product. Once the payment has cleared, no refunds will be given by 180s. We have this policy since it would be impossible for us to determine the quality of the product.

It is up the customer purchasing the product to evaluate the product. Once purchase is made, it is non-refundable and non-transferable.

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By purchasing any of our products from any store, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not purchase the product. Please contact customer service at 877.725.4386 or email at info@180s.com if you have any questions.



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WARRANTY INFORMATION: Warranty information is posted with each item description, where applicable. Our warranty for battery operated or rechargeable products are 6 months from date of purchase. This includes Bluetooth® and LED accessories. 180s will not honor the warranty for LED gloves.

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Q: IF I LIVE OUTSIDE OF THE U.S. CAN I PLACE AN ORDER THROUGH 180S.COM?

A: At this time, we are unable to ship orders outside of the U.S. If you have a U.S. ship to address, please call customer service (877.725.4386) to place your order.

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Q: WHAT SHIPPING OPTIONS CAN I CHOOSE FROM?

A: We ship via UPS (Next Day Air, 2nd Day Air, Ground). We cannot ship to a P.O. Box address.

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Q: HOW CAN I PAY FOR MY ORDER THROUGH 180S.COM?

A: We accept Visa, Mastercard, American Express, and Discover.

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Q: HOW CAN I CHECK THE STATUS OF MY ORDER?

A: You should receive an email confirmation with your UPS tracking number within 3-5 days of placing your order. Once you receive this, you can track your order at ups.com. If you do not receive this information, please email your order confirmation to info@180s.com or call customer service (877-725-4386).

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Q: I DIDN’T RECEIVE AN ORDER CONFIRMATION. DID MY ORDER GO THROUGH?

A: Please contact Customer Service at info@180s.com or by calling 877-725-4386.

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Q: WHAT DO I DO IF MY CREDIT CARD INFORMATION IS NOT BEING ACCEPTED?

A: For security purposes, when the “bill to” address is not the same as the “ship to” address, the info is sometimes rejected. If this happens: Please call Customer Service at 877-725-4386 and we will take care of you.

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Q: HOW SHOULD I CLEAN MY GLOVES, EAR WARMERS AND ACCESSORIES?

A: 180s gloves can be spot-cleaned. For specific washing instructions, please check the care tag sewn into the wrist area of your gloves. 180s ear warmers can be spot-cleaned. For specific washing instructions, please check the care tag sewn into the left ear piece. 180s Lush Accessories (scarf, headband, neck gaiter) can be machine washed in cold water, gentle cycle. Please do not use fabric softener or bleach and dry flat. For more specific instructions, please refer to the care tag sewn into the product.

180s QuantumHeat Accessories (Phrostee, Phreez and Shiver) can be machine washed in cold water, gentle cycle. Please do not use fabric softener or bleach and dry flat. For more specific instructions, please refer to the care tag sewn into the product.

NOTE: PRODUCTS CONTAINING ELECTRONICS (EAR WARMERS WITH HEADPHONES, BLUETOOTH, LED EAR WARMERS, GLOVES AND BEANIE) SHOULD BE SPOT-CLEANED ONLY.

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Q: HOW LONG SHOULD I EXPECT MY LED BATTERIES TO LAST?

A. CR2016s are small, disk-shaped, lithium batteries and are sometimes called “coin cell” or “button cell” batteries. The CR2016 is about the size of a quarter, with a slightly smaller diameter. The life of the battery varies depending on the product, power consumption and usage. If left on, the battery life could last up to 60 hours and if left flashing it would last up to 120 hours.

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Q: WHERE CAN I GET ADDITIONAL BATTERIES FOR MY LED ITEM?

A: The batteries used in 180s LED products are CR2016 and are available where most batteries are sold.

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Q: THE LED LIGHTS ON THE BEANIE I ORDERED DO NOT SEEM TO WORK? IS THERE SOMETHING I NEED TO DO IN ORDER FOR THE PRODUCT TO OPERATE PROPERLY?

A: Please make sure to remove the plastic battery saver tab that is located in between both CR2016 batteries. Turn the beanie inside out. Located to the right of the LED strip you’ll find a pocket which contains the battery pack. Remove the battery pack from the pocket, but be careful not to pull the cord completely out of the product. Remove the plastic tab and place the battery pack back into the pocket.

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Q: THE LED LIGHTS ON THE GLOVES I ORDERED DO NOT SEEM TO WORK? IS THERE SOMETHING I NEED TO DO IN ORDER FOR THE PRODUCT TO OPERATE PROPERLY?

A: Remove the plastic tab (battery saver) from both gloves in order for the LED to turn on. The plastic tabs will be located inside the pocket which houses the battery pack. Click once to turn LED lights on. Click twice to make the LED lights flash. Click three times to turn LED lights off.

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Q: HOW DO I REPLACE THE LED LIGHTS ON MY GLOVES, BEANIE AND EAR WARMERS?

A: Remove the battery pack from the sewn in pocket. Remove batteries from plastic casing. Slide out both CR2016 batteries from metal housing. Replace with 2 new CR2016 batteries. Make sure the positive (+) side of both batteries faces the metal battery housing on the control module. NOTE: PLEASE BE SURE TO CAREFULLY REMOVE THE BATTERY PACK FROM SEWN IN POCKET, SO THAT THE WIRING DOES NOT SEPARATE.

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Q: I’M HAVING TROUBLE PAIRING MY BLUETOOTH EAR WARMERS. WHAT SHOULD I DO?

A: After fully charging the Bluetooth and checking to be sure your phone is not paired to any other device, press the button until the light turns from red to blue and then to a rapid red/blue flash. This can sometimes take 15-20 seconds. Complete instructions are in the manual that came with your Bluetooth and are also available on our website.

You can also watch our How-To video for more detailed instructions:



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Q: I’M EXPERIENCING AN ECHO WITH MY BLUETOOTH® EAR WARMERS. WHAT SHOULD I DO?

A: Depending upon recipient and location, there is sometimes an echo on your listener’s end. To remedy this, simply adjust your volume up or down.

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Q: WHERE CAN I BUY 180S PRODUCTS IN MY AREA?

A: 180s sells directly to most of the major retailers, department stores, and sporting goods stores in the country; however, we ship to distribution centers rather than directly to the stores. For this reason, we are unable to list which individual store locations stock our product(s). Most of our products are available at www.180s.com and we’ll be happy to help you locate the item you need if you can’t find it on our site.

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Q: I LOST MY CORD. WHERE CAN I GET ANOTHER?

A: You can request a replacement cords for Bluetooth® or 180s ear warmers with headphones by calling customer service on our toll free number (877.725.4386).

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Q: HOW DO I CONTACT 180S CUSTOMER SERVICE?

A: You can email info@180s.com or call our toll free number (877.725.4386).

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