Q: IF I LIVE OUTSIDE OF THE U.S. CAN I PLACE AN ORDER THROUGH 180S.COM?
A: At this time, we are unable to ship orders outside of the U.S. If you have a U.S. ship to address, please call customer service (877.725.4386) to place your order.
Q: HOW CAN I PAY FOR MY ORDER THROUGH 180S.COM?
A: We accept Visa, Mastercard, American Express, and Discover.
Q: HOW CAN I CHECK THE STATUS OF MY ORDER?
A: You should receive an email confirmation with your UPS or FedEx tracking number within 3-5 days of placing your order. Once you receive this, you can track your order at ups.com. If you do not receive this information, please email your order confirmation to email@example.com or call customer service (877-725-4386).
Q: WHAT DO I DO IF MY CREDIT CARD INFORMATION IS NOT BEING ACCEPTED?
A: For security purposes, when the “bill to” address is not the same as the “ship to” address, the info is sometimes rejected. If this happens: Please call Customer Service at 877-725-4386 and we will take care of you.
Q: HOW SHOULD I CLEAN MY GLOVES, EAR WARMERS AND ACCESSORIES?
A: 180s gloves can be spot-cleaned. For specific washing instructions, please check the care tag sewn into the wrist area of your gloves. 180s ear warmers can be spot-cleaned. For specific washing instructions, please check the care tag sewn into the left ear piece. 180s Lush Accessories (scarf, headband, neck gaiter) can be machine washed in cold water, gentle cycle. Please do not use fabric softener or bleach and dry flat. For more specific instructions, please refer to the care tag sewn into the product.
180s QuantumHeat Accessories (Phrostee, Phreez and Shiver) can be machine washed in cold water, gentle cycle. Please do not use fabric softener or bleach and dry flat. For more specific instructions, please refer to the care tag sewn into the product.
NOTE: PRODUCTS CONTAINING ELECTRONICS (EAR WARMERS WITH HEADPHONES, BLUETOOTH, LED EAR WARMERS, GLOVES AND BEANIE) SHOULD BE SPOT-CLEANED ONLY.
Q: HOW LONG SHOULD I EXPECT MY LED BATTERIES TO LAST?
A. CR2016s are small, disk-shaped, lithium batteries and are sometimes called “coin cell” or “button cell” batteries. The CR2016 is about the size of a quarter, with a slightly smaller diameter. The life of the battery varies depending on the product, power consumption and usage. If left on, the battery life could last up to 60 hours and if left flashing it would last up to 120 hours.
Q: THE LED LIGHTS ON THE BEANIE I ORDERED DO NOT SEEM TO WORK? IS THERE SOMETHING I NEED TO DO IN ORDER FOR THE PRODUCT TO OPERATE PROPERLY?
A: Please make sure to remove the plastic battery saver tab that is located in between both CR2016 batteries. Turn the beanie inside out. Located to the right of the LED strip you’ll find a pocket which contains the battery pack. Remove the battery pack from the pocket, but be careful not to pull the cord completely out of the product. Remove the plastic tab and place the battery pack back into the pocket.
Q: THE LED LIGHTS ON THE GLOVES I ORDERED DO NOT SEEM TO WORK? IS THERE SOMETHING I NEED TO DO IN ORDER FOR THE PRODUCT TO OPERATE PROPERLY?
A: Remove the plastic tab (battery saver) from both gloves in order for the LED to turn on. The plastic tabs will be located inside the pocket which houses the battery pack. Click once to turn LED lights on. Click twice to make the LED lights ﬂash. Click three times to turn LED lights off.
Q: HOW DO I REPLACE THE LED LIGHTS ON MY GLOVES, BEANIE AND EAR WARMERS?
A: Remove the battery pack from the sewn in pocket. Remove batteries from plastic casing. Slide out both CR2016 batteries from metal housing. Replace with 2 new CR2016 batteries. Make sure the positive (+) side of both batteries faces the metal battery housing on the control module. NOTE: PLEASE BE SURE TO CAREFULLY REMOVE THE BATTERY PACK FROM SEWN IN POCKET, SO THAT THE WIRING DOES NOT SEPARATE.
Q: I’M HAVING TROUBLE PAIRING MY BLUETOOTH EAR WARMERS. WHAT SHOULD I DO?
A: After fully charging the Bluetooth and checking to be sure your phone is not paired to any other device, press the button until the light turns from red to blue and then to a rapid red/blue flash. This can sometimes take 15-20 seconds. Complete instructions are in the manual that came with your Bluetooth and are also available on our website.
You can also watch our How-To video for more detailed instructions:
Q: I’M EXPERIENCING AN ECHO WITH MY BLUETOOTH® EAR WARMERS. WHAT SHOULD I DO?
A: Depending upon recipient and location, there is sometimes an echo on your listener’s end. To remedy this, simply adjust your volume up or down.
Q: WHERE CAN I BUY 180S PRODUCTS IN MY AREA?
A: 180s sells directly to most of the major retailers, department stores, and sporting goods stores in the country; however, we ship to distribution centers rather than directly to the stores. For this reason, we are unable to list which individual store locations stock our product(s). Most of our products are available at www.180s.com and we’ll be happy to help you locate the item you need if you can’t find it on our site.